Privacy Policy – How 92strike Handles Your Personal Data

1. Who We Are

92strike (accessible at https://92strike.click) is an online gaming platform operated specifically for players in Pakistan. When this Privacy Policy refers to "92strike", "we", "us" or "our", it means the operator of the 92strike platform. When it refers to "you" or "your", it means any person who visits the website, creates an account, makes a deposit or otherwise interacts with any feature of the 92strike platform.

For the purposes of data protection, 92strike is the data controller — meaning we are the entity that determines why and how your personal data is processed. This policy covers all personal data processing activities conducted by 92strike in connection with the operation of the platform and the delivery of gaming services to Pakistani players.

If you have any questions about how your data is handled, you can reach us at any time at support@92strike.click. Our support team is available 24/7 and can answer privacy-related questions directly, without you needing to navigate through automated systems.

2. What Personal Data We Collect

92strike collects the minimum data necessary to operate the platform safely, process your transactions and comply with applicable legal requirements. Here is a clear breakdown of the categories of data we collect:

2.1 Account Registration Data

• Pakistani mobile phone number (used as your primary account identifier and for OTP verification)
• Date of birth (for age verification — players must be 18 or older)
• Full name (required to match your payment account details for withdrawal processing)
• Password (stored in an encrypted, hashed format — we never see or store your plaintext password)

2.2 Identity Verification Data

Where 92strike requests identity verification — which may be required at any point in accordance with our Terms and Conditions — we may collect:

• A copy of your valid Pakistani CNIC (Computerised National Identity Card)
• A utility bill, bank statement or other document confirming your residential address
• A screenshot or confirmation reference from your registered payment wallet (Easypaisa, JazzCash, NayaPay or SadaPay) to confirm account ownership

2.3 Transaction and Financial Data

• Deposit amounts, dates and payment method references
• Withdrawal requests, amounts and confirmation references
• Wallet balance history and transaction logs
• Bonus claims, wagering progress and promotion participation records

2.4 Gaming Activity Data

• Game sessions — which games you played, for how long, at what stake sizes
• Round-by-round records for all game formats (crash, poker, fishing, slots)
• Win/loss history and net gaming position over time
• VIP tier progress and accumulated wager totals

2.5 Technical and Device Data

• IP address at the time of login and during active sessions
• Device type and operating system (e.g. Android 13, iOS 17)
• Browser type and version
• Session timestamps and duration
• Cookie identifiers (see Section 9 for full cookie details)

2.6 Communications Data

• Content of messages sent to 92strike support via live chat, email or WhatsApp (for VIP members)
• Records of support interactions, resolutions and any complaints raised
• Marketing preference records (opted in or opted out)

3. How We Collect Your Data

92strike collects personal data through several distinct channels. Understanding these channels helps you know exactly where your data comes from:

3.1 Directly from You

The majority of personal data we hold comes directly from you — when you register an account, complete identity verification, make a deposit, request a withdrawal, contact our support team or fill in any form on the platform. You provide this data voluntarily and, in most cases, it is required for the delivery of the service you are requesting.

3.2 Automatically During Platform Use

When you use the 92strike website or play games on the platform, certain technical data is collected automatically. This includes your IP address, device details, session timing information and in-game activity records. This data is collected via server logs and, where applicable, via cookies placed on your device (see Section 9 for full cookie details). You can limit some automatic data collection through your browser settings, though this may affect certain platform features.

3.3 From Payment Providers

When you make a deposit or withdrawal using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, the relevant payment provider sends 92strike a transaction confirmation containing the reference number, amount, timestamp and — where applicable — the mobile number or masked account details associated with the transaction. This is a standard part of payment processing and is necessary for us to credit your wallet and process your withdrawals correctly.

3.4 From Identity Verification Services

Where 92strike uses a third-party identity verification service to assist with document checking or age verification, that service may return a verified result (pass/fail) along with limited summary data. We do not receive or store raw biometric data from any automated verification service. Document images submitted for manual verification are reviewed by our compliance team and stored securely.

4. Why We Use Your Data — Our Purposes

92strike uses your personal data only for specific, legitimate purposes. The table below maps the main categories of data to the purpose they serve:

92strike does not use your personal data for any purpose not listed above. We do not sell your data, share it with advertisers or use it to build profiles for purposes unrelated to the delivery of gaming services to you.

5. Legal Basis for Processing

Every instance of personal data processing at 92strike is supported by one of the following legal bases:

• Contract performance — Processing your registration data, transaction data and gaming activity records is necessary for 92strike to deliver the services you signed up for. Without this processing, we cannot operate your account.
• Legal obligation — Certain processing activities — including identity verification, age checks, transaction record-keeping and responsible gaming monitoring — are required by applicable anti-money-laundering, counter-terrorism-financing and gaming regulations. We process data for these purposes because we are legally required to, regardless of your consent.
• Legitimate interests — Anti-fraud measures, platform security monitoring and aggregated analytics are processed on the basis of our legitimate interest in operating a secure, fair platform. We apply a proportionality test to ensure these interests do not override your privacy rights.
• Consent — Sending you promotional communications via SMS, email or WhatsApp is done only where you have actively opted in. You may withdraw this consent at any time by contacting support or updating your communication preferences in your account settings.

6. Who We Share Your Data With

92strike shares your personal data with third parties only where it is strictly necessary to operate the platform, comply with legal obligations or protect against fraud. We do not sell your data. The categories of third parties who may receive your data are:

6.1 Payment Processors

To process your deposits and withdrawals, 92strike transmits necessary transaction data (name, amount, account reference) to the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks and Visa/Mastercard card processing networks. These providers process your data under their own privacy terms and are responsible for securing payment transactions on their end.

6.2 Identity Verification Services

Where identity or age verification requires document review, your submitted documents may be passed to a third-party KYC (Know Your Customer) verification service. These services operate under strict data processing agreements and are not permitted to retain or use your data beyond the specific verification purpose.

6.3 Game Technology Providers

The game titles on the 92strike platform are powered by third-party game studios. These providers may receive anonymised session data (game rounds played, bets placed, outcomes) for the purpose of RNG audit compliance and game performance monitoring. They do not receive your identity data or payment information.

6.4 Regulatory and Law Enforcement Authorities

92strike will disclose personal data to regulatory bodies, law enforcement agencies or courts where required to do so by law, court order or formal legal request. In such cases, we disclose only the minimum data required to comply with the specific request and will notify you where legally permitted to do so.

6.5 Fraud Prevention Services

To protect against account fraud, money laundering and bonus abuse, 92strike may share limited data points (IP address, device fingerprint, transaction patterns) with anti-fraud service providers. These providers are bound by data processing agreements and may only use the shared data for fraud detection purposes.

7. How Long We Keep Your Data

92strike retains personal data for as long as is necessary for the purpose it was collected, and no longer. The specific retention periods that apply to different categories of data are:

• Active account data — retained for the full duration of your account's existence plus 5 years from the date of account closure
• Transaction and financial records — retained for a minimum of 5 years from the date of the transaction, in line with anti-money-laundering record-keeping requirements
• Identity verification documents — retained for 5 years from the date of verification or account closure, whichever is later
• Gaming activity records — retained for 5 years for regulatory compliance and dispute resolution purposes
• Support communications — retained for 2 years from the date of the interaction
• Marketing preference records — retained until updated by you, plus 1 year as an audit trail
• Anonymised analytics data — retained indefinitely, as it cannot be linked to any individual

After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request deletion of your account data before a retention period has expired, we will delete everything we are permitted to delete and retain only what we are legally required to keep, clearly noting the legal basis for that retention.

8. Your Rights Over Your Personal Data

You have clear rights over your personal data at 92strike. These rights exist regardless of your VIP tier or account status, and exercising them will not negatively affect your account in any way. Here are your rights and how to exercise them:

8.1 Right to Access

You have the right to request a copy of all personal data 92strike holds about you. We will provide this in a structured, readable format within 30 days of a valid request. To submit a data access request, email support@92strike.click with "Data Access Request" in the subject line and your registered mobile number in the body.

8.2 Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For most data fields, you can update your information directly through your account settings. For identity document corrections, contact support directly.

8.3 Right to Deletion

You have the right to request that we delete your personal data. We will fulfil deletion requests as fully as legally possible — deleting all data that we are not required by law to retain, and notifying you of what (if anything) we are required to keep and why. Accounts under active investigation, pending withdrawal requests or subject to a regulatory hold may be excluded from immediate deletion.

8.4 Right to Restrict Processing

You may request that we temporarily pause certain processing activities — for example, while a correction request is being resolved. During a restriction period, we will continue to store your data but will not process it for purposes beyond storage.

8.5 Right to Withdraw Marketing Consent

If you have opted in to receive promotional communications from 92strike, you may withdraw that consent at any time by contacting support or updating your notification preferences in your account. Withdrawal of marketing consent will not affect your access to the platform or any existing promotions you are already participating in.

8.6 Right to Lodge a Complaint

If you believe 92strike is handling your personal data unlawfully, you have the right to lodge a complaint with the relevant data protection authority. We would always encourage you to contact us first, as we aim to resolve privacy concerns quickly and directly — but the right to escalate to an authority is yours unconditionally.

9. Cookies and Tracking Technologies

92strike uses cookies and similar tracking technologies on its website. A cookie is a small text file placed on your device by a website you visit. Cookies help the site remember your preferences, keep you logged in during a session and provide anonymised analytics about how the platform is used.

9.1 Types of Cookies We Use

• Strictly necessary cookies — These are required for the platform to function at all. They manage your login session, maintain your wallet state during a gaming session and ensure transactions are attributed to your account correctly. These cookies cannot be disabled without making the platform inoperable.
• Functional cookies — These remember your preferences such as language settings, notification preferences and any game-specific display settings you have configured. Disabling these will reset your preferences on each visit.
• Analytics cookies — These collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last and where technical errors occur. This data is used to improve the platform experience. Analytics cookies can be disabled through your browser settings.
• Security cookies — These help 92strike detect and prevent fraudulent login attempts, bot traffic and account takeover patterns. They are an important component of platform security and cannot be disabled.

9.2 Managing Cookies

You can control most cookie types through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies specifically, or clear existing cookies on demand. Note that blocking strictly necessary or security cookies will prevent the 92strike platform from functioning correctly. Refer to your browser's help documentation for specific instructions on managing cookie settings.

10. How We Keep Your Data Secure

92strike applies technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include:

• Encryption at rest and in transit — All personal data stored in 92strike systems is encrypted at rest. All data transmitted between your device and our servers is protected by TLS (Transport Layer Security) encryption. This means your data cannot be read in transit even if intercepted.
• Hashed passwords — Your account password is never stored in plaintext. It is processed through a one-way cryptographic hash function before storage. Even 92strike's own engineering team cannot recover your original password.
• Access controls — Access to personal data within 92strike's systems is restricted to staff members who require it to perform their specific job functions. All staff with data access undergo security training and are bound by confidentiality obligations.
• Fraud monitoring — Automated systems continuously monitor for unusual activity patterns — including irregular login locations, unexpected withdrawal requests and transaction patterns inconsistent with typical player behaviour — and flag these for human review.
• Incident response — In the event of a data security incident that could affect your personal data, 92strike will notify you promptly and take all necessary steps to contain the breach and prevent further exposure.

11. Children and Underage Players

92strike is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not use 92strike and must not provide any personal data to us.

The age verification process at registration — and our right to request CNIC verification at any point — is specifically designed to detect and prevent underage access. Any account found to belong to a person under 18 will be immediately closed and all deposits returned to the originating payment account. We will also notify any relevant authorities where required by law.

If you are a parent or guardian and believe that someone under 18 in your household has created an account on 92strike, please contact us immediately at support@92strike.click. We will investigate and take immediate action. Parental control software can be used to restrict access to gambling websites at the device or network level — we encourage parents to use these tools proactively.

12. Marketing Communications

92strike may send you promotional communications about new games, bonus offers, seasonal promotions and platform updates. These communications may be sent via SMS to your registered mobile number or via in-app notifications. We only send marketing communications where you have opted in to receive them during registration or through your account settings.

Each marketing message from 92strike will include a clear and easy way to opt out of future messages. You can also update your marketing preferences at any time by:

• Contacting our support team at support@92strike.click and requesting to be removed from marketing communications
• Replying "STOP" to any promotional SMS received from 92strike
• Updating your notification preferences in your account settings panel

Opting out of marketing communications will not affect your ability to use the platform, claim active bonuses or participate in existing promotions. You will continue to receive transactional messages — such as deposit confirmations, withdrawal notifications and important account alerts — regardless of your marketing preference, as these are necessary for account operation.

13. Changes to This Privacy Policy

92strike may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable law. The date of the most recent update is always displayed at the top of this page.

When we make material changes — meaning changes that could meaningfully affect how your data is used or what rights you have — we will notify you via the mobile number registered to your account before the changes take effect. The notification will summarise what has changed and provide a link to the updated full policy.

Non-material changes — such as corrections to typos, clarifications that do not alter the practical meaning of any clause, or updates to contact information — may be made without prior notification and take immediate effect upon publication.

Your continued use of 92strike after the effective date of any Privacy Policy update constitutes acceptance of the revised policy. If you do not accept the updated terms, you should stop using the platform and request deletion of your account data.

14. How to Contact Us About Privacy

For any questions, requests or concerns related to this Privacy Policy or the way 92strike handles your personal data, please contact us through any of the following channels:

• Email: support@92strike.click — use subject line "Privacy Query" for fastest routing
• Live Chat: Available directly from the 92strike platform, 24 hours a day, 7 days a week
• VIP WhatsApp (Platinum & Diamond members): Contact your dedicated account manager directly

For formal data subject rights requests — such as access, correction, deletion or restriction of processing — please email us with "Data Rights Request" in the subject line, include your registered mobile number and describe clearly what you are requesting. We will acknowledge your request within 48 hours and fulfil it within 30 days.